Shipping Policy - Custom Orders

Custom orders move through artwork review, proof approval, production, and shipping. Watch the email used at checkout so your approval does not delay the order.

1. After checkout, our team reviews the submitted photo and order details.
2. A human artist prepares or refines the custom portrait. We aim to contact you with the proof within 48 hours.
3. Review the proof and request any needed portrait revisions. Unlimited portrait revisions are available before production.
4. Your approval is required before production. If we do not hear back, the order remains paused while our team follows up.
5. After production, tracking is sent to the email address on the order.

Production and carrier transit time vary by product and destination. If you are ordering for a specific date, contact us before purchasing so we can help set a realistic expectation.

See the difference between the free shopping preview and final artist proof.